Cancellation & Refund Policy
(a) Cancellation Policy
In case of cancellation of order customers are liable to cancel the order within 8 hours from the placing of order and refund can be claimed with 7-8 working days.
Due to cancellation of product Alainne is liable to refund the amount within 7-15 working days.
(b) Refund Policy
Any refunds due by Alainne to the Member for non-availability of product shall be made in the following manner:
- Credit card: The credit card account of the Member will be re-credited with the refund amount by Kundan Care Products Limited – Alainne . The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or
- Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by Kundan Care Product Limited (Alainne) within seven (7) business days after the receipt of request for refund by the Member; or
- Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, Kundan Care Products Limited (Alainne) shall pay the refund amount to the Member through cash or demand draft within seven (7) business days after the receipt of the payment by Kundan Care Product Limited.